The second-hand marketplace Members Express Frustration Over Size Changes

Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.

This online marketplace has updated its size classifications for female and kids' apparel failing to inform all shoppers about the modification.

Online Platforms Backlash

Numerous buyers and vendors are expressing on platforms saying Vinted listings now show a modified sizing category versus the original listing because of the remapping.

Vinted explained the revised method more closely matches similar services.

The platform has recommended to examine their items and manually change the size where appropriate, which has left users frustrated.

Sizing System Updates

Before the change, the sizes had both numerical and alphabetical indicators, for instance S/8 or M/10.

The new system has an alphabetical indicator and numerical range like S/UK 8-10.

For certain items, the size labels have been reassigned - for example a size L was previously a 12 but currently displays as UK 16-18.

Member Accounts

A fashion influencer, who produces content about larger sizing, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," the way the service now categorizes.

Another user, based in Glasgow, said garments she listed on Vinted with size 14 labels were appearing on the platform as larger sizing 20-22.

"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.

Manual Updates

Another shopper, from Derby, said she had been left angered by the change as she had to manually change the measurements for "each individual item".

"This situation is especially annoying, since I have chronic health issues and platform income has been essential for me since losing part of my income," she explained.

Platform Context

The platform boasts over 100 million shoppers, comprising 18 million UK members.

It has emerged as a preferred choice to second-hand platforms like eBay and Depop.

This represents another occasion where an unanticipated change on the platform has faced criticism: last year, the platform withdrew an update to its shipping options following member complaints.